Their cheap pool table mover cost them dearly!
Why oh why do people make decisions so poorly? I tell people about the risk in our industry, I tell them cheap is not the best. And what do they do? They turn around and hire an amateur because it cost less.
Everybody wants a diamond ring but they don’t want to pay for it, they want their pool table moved for next to nothing and go with the cheapest bidder which should raise huge red flags in the mind of the consumer but it doesn’t. And the following story often becomes the result.
The smart customer that found the best bargain. I like this story.
A customer called me and she was in a panic, she said she needed help right away because her pool table fell down when she pushed on it to try to slide it across the floor while she was cleaning.
she was worried about what her husband was going to do because it was his pool table and he took a great deal of pride in it.
As she described the situation to me I asked her how hard she pushed on the table she said she barely touched it and the pool table just collapsed under its own weight! It was a beautiful Brunswick pool table probably with a retail value purchase new around $4,000 depending on the dealer and the people that did the work before, or the original installation, the customer found their business card under the pool table. Told me who it was and I said “You don’t have to say anything else, I know them well.”
I knew that they’ve been in business at least 10 years, they’re very cheerful on the phone they make you think they really know what they’re doing but obviously they don’t. The damage caused to this table by these kids is horrible.
You have to understand that when a company / person doesn’t charge enough for their work it tells me two things:
1. They don’t think high enough of their business to grow it and their work will reflect the same.
2. There will be no interest in doing the best job possible or honoring the work that is sub standard when you have a problem after they are gone.
The thing about it is that these guys are really cheap! I mean really cheap so these folks had this company come out and they probably shopped around then went with the cheapest price and then got a big surprise!
So then they called us and of course we had to come out in the middle of the night to fix the problem but we did it, we took care of everything the table got put back together and we made the repairs and of course the people paid us more than they paid the other company that actually caused the damage to the table in the first place.
Yes you will have to pay for quality, I’m really sorry.
So rather than spending a fair amount of money for a quality company to move their table in the first place they actually had to have two services done from two different companies and I can guarantee you to get the situation resolved including the initial company that was the cheap one these guys are out of pocket over $600.
But even after all was said and done, the customer admitted they hired a cheap company to save money in the beginning but then turned right around and said that we were too expensive. Well I guess it’s just a frame of mind that isn’t going to change anytime soon for her.
Pay the money, get it done right the first time, get the service guarantee and this isn’t going to happen to you.
I can’t stress enough how much money you can save yourself by paying for the right company to move your pool table.